Lucent Metals Privacy Policy

Effective date: September 10, 2026

Lucent Metals is operated by AVGC, LLC, doing business as Lucent Metals (“Lucent,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and retain personal information through lucentmetals.com, our forms, and related communications and services.

We do not sell or rent your personal information or customer contact lists. We use personal information to respond to you, provide the services you request, operate our business, and communicate with you about Lucent.

Information we collect

Depending on how you interact with us, we collect the following information:

• Contact and inquiry information: Your name, email address, telephone number, and information you provide when requesting a consultation, submitting a form, or contacting us.
• Preferences and communications: Your interests in precious metals or precious metals IRAs, communication preferences, appointment details, correspondence, and notes relating to your inquiries.
• Transaction and service information: If you proceed with a transaction, information needed to arrange or document that transaction, such as billing and delivery details, purchase or sale records, payment status, and relevant custodian or depository information. Any identity, financial, or tax information required for a transaction should be provided only through the process we designate for that purpose.
• Identity-verification and compliance information: Where reasonably necessary for a transaction or applicable compliance requirements, your full legal name, residential address, date of birth, contact details, government-issued photo identification and its identifying details, and tax identification information where required. We may also request information about a business, trust, retirement account, or other entity involved in a transaction, including its owners, authorized persons, trustees, or beneficiaries where appropriate; the source or destination of funds or precious metals; and information to verify payment or delivery instructions. This may include sensitive personal information. Please provide it only through the process we designate for that purpose.
• Website and device information: Information such as IP address, browser and device type, referring page, pages visited, approximate location derived from IP address, and the dates and times of visits. The information collected depends on the technologies enabled and your applicable privacy choices.

We obtain information directly from you, automatically through your interaction with our website, and from service providers or transaction participants assisting with a service you request. For example, a custodian or fulfillment provider may provide transaction status information.

Please do not submit Social Security numbers, account passwords, complete financial account details, or identification documents through our general website inquiry forms.

How we use information

We use personal information to:

• Answer questions, schedule consultations, and provide requested information.
• Coordinate and support purchases, sales, and precious metals IRA transactions you request.
• Maintain customer records and follow up on your inquiries.
• Send relevant educational material, service updates, and marketing communications, subject to your preferences and applicable consent requirements.
• Understand website use, evaluate communications, and improve our content and services.
• Operate and secure our website and systems, prevent fraud, resolve disputes, and comply with legal and recordkeeping obligations.

Our website loads HubSpot services for website analytics and form functionality. Depending on the enabled features and applicable privacy choices, these services may collect website interactions and associate them with a contact record when you identify yourself. Before introducing additional behavioral tracking or marketing automation, we will update this policy and provide any required notices and choices.

Identity verification, anti-money laundering, and sanctions compliance

Lucent is committed to complying with applicable anti-money laundering (AML), sanctions, customer-identification, recordkeeping, reporting, and financial-crime laws and regulations. We may collect and use identity-verification and compliance information to verify customers and relevant transaction participants, confirm authority to act for another person or entity, assess the source or destination of funds or precious metals, verify payment and delivery instructions, prevent fraud and other unlawful activity, and meet applicable legal obligations.

We may obtain or verify this information through third-party identity-verification, fraud-prevention, and compliance service providers, transaction participants, public records, government sanctions and restricted-party lists, and other lawful sources. We may screen customers, counterparties, and transactions for compliance with applicable United States sanctions, including those administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC). Lucent does not knowingly conduct transactions prohibited by applicable sanctions laws.

Depending on the circumstances, we may request additional information or documentation before accepting or completing a transaction. Where permitted or required by law, a transaction may be delayed, declined, suspended, or cancelled if we cannot obtain or verify reasonably necessary information, identify compliance or fraud concerns, or determine that proceeding would be inconsistent with applicable law or our compliance obligations. Providing requested information does not guarantee acceptance or completion of a transaction.

Please provide complete and accurate information, promptly notify us of material changes, and disclose when you are acting for another person or entity. Do not use our services to conceal the source or ownership of funds or precious metals, evade reporting or recordkeeping requirements, or facilitate unlawful activity.

Information collected for these purposes is handled under this Privacy Policy and applicable law. Questions about customer-identification requirements may be directed to Allen Vance using the contact details below.

Cookies and website tools

Optional HubSpot scripts are blocked until you accept the HubSpot services category. You can accept or reject optional cookies in the banner, or change your choices below. We store your selection to remember it on this browser.

Our website loads HubSpot analytics and form-capture scripts. Depending on their settings and applicable privacy choices, these services may use cookies or similar technologies to understand website activity and support customer inquiries. Our hosting infrastructure may also process basic technical information, such as IP addresses and server logs, to deliver and secure the website.

Cookies are small files stored on your device. Website infrastructure may use essential cookies or similar technologies for security or basic functionality. You can use your browser settings to block or delete cookies; doing so may affect some website functions.

We plan to add a dedicated HubSpot inquiry form and Calendly appointment scheduling. These visitor-facing features are not currently active. Before activating them, we will update this policy to describe their actual use of personal information and cookies and provide any required notices and controls. HubSpot’s privacy information is available at HubSpot Privacy Policy.

No sale or sharing for advertising

We do not sell or rent personal information. We do not provide customer contact lists to other companies for their own marketing, and we do not disclose personal information for cross-context behavioral advertising, sometimes called “sharing” under California privacy law.

If we introduce advertising technologies that change these practices, we will update this policy and provide the notices and choices required by applicable law before the new processing begins.

When we disclose information

We disclose information as appropriate for the purposes described in this policy:

• Service providers: Companies supporting website hosting, security, customer relationship management, communications, scheduling, analytics, document processing, identity verification, sanctions screening, fraud prevention, and other compliance and business operations. They receive information relevant to the services they provide to us, subject to applicable contractual and legal restrictions.
• Transaction participants: Custodians, depositories, wholesalers, payment providers, shipping providers, and other parties when needed to arrange, carry out, or support a transaction you request. These parties may have independent legal obligations and their own privacy policies.
• Professional advisers and legal recipients: Attorneys, accountants, auditors, regulators, law enforcement, or other recipients when reasonably necessary to comply with law, respond to lawful requests, prevent fraud, or protect rights and safety.
• Business transfers: Relevant parties in connection with a proposed or completed merger, acquisition, financing, reorganization, or transfer of all or part of our business, subject to appropriate confidentiality protections and applicable law.
• At your direction: Other recipients when you instruct us to disclose information or give the required consent.

We may make reports or provide relevant customer, identity-verification, and transaction information to governmental or regulatory authorities when required or permitted by applicable law, including for AML, sanctions, fraud-prevention, recordkeeping, and reporting purposes. Where disclosure is prohibited by law, we cannot notify you that a report has been made or disclose its contents.

Your communication choices

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. You may still receive non-marketing communications about an inquiry, appointment, transaction, or legal obligation.

You can ask us to stop marketing calls by contacting us at the email address or telephone number below. If we offer marketing text messages, we will obtain consent where required and provide an opt-out method with those messages. This Privacy Policy does not itself constitute consent to receive marketing calls or texts.

Access, corrections, and privacy requests

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, or to ask about our privacy practices. We will review and respond to your request in accordance with applicable law. We may need information to verify your identity or an authorized representative’s authority before providing access, making changes, or deleting records.

Depending on your residence and the laws applicable to our business, you may have additional rights, including obtaining a portable copy of your information, opting out of sale, sharing, or targeted advertising, limiting certain uses of sensitive information, or appealing a denied request. These rights are subject to legal conditions and exceptions. We will not unlawfully discriminate against you for exercising applicable privacy rights.

If we cannot fulfill a request, we will explain the reason and any available appeal process. You can ask us to reconsider by replying to our response. We may retain information needed to complete a requested transaction, comply with law, address security or fraud, maintain required records, or establish or defend legal claims.

Browser privacy signals

Our consent manager treats detected Do Not Track and Global Privacy Control signals as a request to deny optional cookies. Third-party services loaded through our website, including HubSpot, may recognize a browser across visits and other websites that use their services, depending on their settings and your privacy choices.

Global Privacy Control (GPC) is a separate browser signal expressing a preference to opt out of sale or sharing. We do not sell personal information or share it for cross-context behavioral advertising, regardless of whether this signal is enabled. Before introducing tools that involve sale or sharing, we will implement applicable opt-out controls, including recognition of browser signals where required by law.

How long we retain information

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of information, the nature and duration of our relationship, your requests and preferences, and legal requirements.

For example, inquiry and customer relationship records are retained as needed to manage our relationship and follow-up; transaction records are retained for applicable business, accounting, and legal requirements; and website logs are retained according to their operational purpose and configured retention settings. We may retain limited records of opt-outs to honor your preferences. When information is no longer needed, we delete it or de-identify it, subject to lawful retention and backup processes.

Identity-verification, AML, sanctions-screening, and related compliance records are retained for applicable legally required periods and otherwise only as reasonably necessary for the compliance purposes described above, consistent with applicable law and our record-retention policies. We may need to retain these records after a transaction ends or despite a deletion request when a legal requirement or applicable exception permits or requires retention.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed completely secure. Contact us if you believe your information has been compromised in connection with our services.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information to us, please contact us so we can investigate and delete it as appropriate.

Other websites and processing locations

Links to third-party websites and services are provided for convenience. Their privacy practices are governed by their own policies.

Our business is based in the United States. We and our service providers may process information in the United States and other locations where we or they operate. Privacy laws may differ from those where you live. Where applicable, we use safeguards required by law for international transfers.

Changes to this policy

We will post updates on this page and revise the effective date. For material changes, we will also provide a prominent notice on our website or notify you directly, as appropriate. Where required by law, we will obtain consent before applying a new use of previously collected information.

Contact us

Lucent Metals
AVGC, LLC
Privacy contact: Allen Vance
Email: allen@lucentmetals.com
Telephone: 833-358-2368 (833.3LUCENT)
Mailing address: 1014 S Westlake Blvd., Suite 14-409, Westlake Village, CA 91361

Please use the subject line “Privacy Request” for email requests.